post stories of stupid/rude customers or other work related stories

[drew]

let's here some good ones!

this morning i got a call at like 7:30 in the freaking morning

me; storeroom this is drew
lady; do you guys still serve breakfast?
me; .... uh, i think you want the cafeteria, this is the storeroom
lady; whats the number?
me; i'm not sure, call the front desk
lady; what? is this a hotel?
me; it's a hospital
*click*

5 minutes later

me; storeroom this is drew
lady; is this the hospital again?
me; yes
lady; oh i'm sorry my son wrote down this number as nifty fiftys on 420
me; oh, well this is the storeroom at taylor m'am and i can't keep this lined tied up
lady; YOU DONT HAVE TO BE RUDE!! *click*

about 20 seconds later

me; Hi! it's a great day here at nifty fiftys, yes we do serve breakfast, unfortionatly we don't seat stupid people
lady; DONT GET FRESH WITH ME YOU LITTLE TWIT MY HUSBAND IS A POLICE OFFICER *click*

at this point i'm cracking up and hoping she calls back, sure enough the phone rings again

me; Hi this is nifty fiftys unfortionatly some idiot keeps calling us so we're closing forever just to keep her out!
my boss; uh, andrew?
me; oh hey dave.


back when i worked at american eagle we had this one lazy kid that hated cleaning up after closing, so he always rushed to the fitting rooms because it was the easist seciton ( just sweep and put away hangers, collect tags of **** people stole and give them to our MOD )

anyways, one day we decided to **** with him and absolutly trashed one of the rooms, we left an unraveled condom on the bench, then splattered syrup from starbucks on the mirror so it looked like someone shot a load on it. of course when we closed he grabbed the broom and ran straight back, after about 15 minutes we here "**** SICK DUDE" and all start cracking up

[Kerplunk105]

I have rude customers all the time. People who dont think I know what I am doing piss me off the most...

Not rude, but a funny store nonetheless: This one lady came in and she was buying dog tags, (I work at a pet supply store). Her one dogs name was Elliott. She continued to say Ellliottt, (like from E.T.), for the entire time she was filling out the tags. It was soo funny. I was cracking up the entire time.

[Drftpretty]

I dont post stories anymore. Sorry lol

[TGilb2007]

I have way to many of these stories.

1. Haagan Dazs Christina Mall - One lady was on her cell phone, and after a few attempts to get her attention, and having her ignore me, I moved on to someone else. She then hangs her phone up, and starts yelling that she was next in line. I tried to explain that I had attempted to get her attention, but she disagreed, and proceded to call me a racist, and all this other mess. I kinda excuse myself to the backroom, while the MOD tried to deal with her. She then grabbed the straw and napkin holder, and starts throwing it all around, hitting someone else with the metal holder. Mall security gets her, she hits one of the gaurds, and New Castle Co. Cops wound up arresting her.

2. Working for EB Games in Providence, I had someone who was nagging me about getting an Xbox 360, yelling at me that i wont "hook a brotha up" with one, since this was pre-release time, and we didnt even get them in yet. Again, asked for a manager, which I was MOD, and he didnt seem to like it. He just walked off after a few minutes.


Ive got about a million more, but dont feel like typing them all out.

[whitezenki]

I could write a book... lol working at Acme in my town is the worse

theres the lady who slapped her 3 y/o across the face to try to cover up the fact that she had just hidden a steak in the babies shirt, and i confronted her about it.

the lady who called me a racist asshole b/c her food stamp card wouldnt work.

the guy who bragged about his food stamps and only working 2 hours a month to get them. And how happy he was to be ripping the government off, and that i should try it too.

the lady who went thru selfcheckout, and when i confronted her about not sliding about $50 worth of meat tried to roll the cart at me then run out the door, bags in hand, only to be tripped by an off the clock employee on the way out.

the guys who FILLED a cart with steaks, chicken, and frozen foods, then ran for the door full speed to steal it all, only to find out the hard way that we had locked it anticipating those events, one of them damn near flew over the top of the cart, its was soooo funnyyy

4 of those happened in the same week, i worked there for 2 years, just to give an idea of the stuff i went thru

[alachua]

Back the like 2002 at Circuit City. I wasn't the car audio manager, but had worked in car audio previously, so the guys in the install shop knew they could call me if they needed something and their manager wasn't in.

One evening I get a call to come down to the shop, a guy is demanding a manager. I walk in, and the guy starts jawing at me as soon as i get in the door. "i'm not paying for this, you ad says free install, i'm a lawyer." "Ok sir, just calm down, let me see whats going on, and I'll get you taken care of." "These guys are ripping me off, and I'm not going to pay it." "Again sir, give me one moment"

I ask the installers whats up, they inform me that they have to do an amp bypass to install the radio in the car, and they are charging the standard fee (I think it was $100). The customer over hears this and starts screaming about 'free labor', and says that our ads are deceptive. I grab an ad, turn to the page, where it says "free install on cd players 135 and up*" the * says "$40 value, additional accessories may be required. Additional labor may be required for specific vehicles, see store for details". He says "I'm not paying for the labor, i'll pay for the wire, and thats it". I say "sir, that really isn't an option, the ad is clear in what you get for free, it even says on your check in sheet that you signed 'amp bypass $99'. I don't see the problem"

"I'm a lawyer, I'm not paying", he repeats. One of the installers, who is a bit of a hot head, and not the kind of guy that takes any crap stands up from the trunk of the car, looks at the guy and says "oh, you're not paying? Joe, stop, I'll just pull the wire out, and let the lawyer install it himself in his ten year old towncar!" He then proceeds to grab the bundles of wire that were being fed into the trunk, and pulls them clean out of the car, walks them over, and places them on the counter with a copy of the tech print out. "Well, here you go, radio is in the dash." He then walks away to smoke, saying "its $25 for the wire, just ring it as miscellaneous".

I turn to the customer, who is picking his jaw up off the floor, watching another installer put his back seat back in and close his trunk, look him in the eye and say "well, that will be twenty-six fifty with tax." He says "no no, i'll pay, just have them finish." The first installer says "nope, not going to happen." The customer looks at me offers to pay the full price, and asks what it will take to get the install completed, so I told him to walk around the outside of the shop, apologize to the installer, and this time say please when he asks. He says ok, walks around, does just as I told him, and comes back in, apologizes to me, and pays the full labor rate.

cliff's notes: lawyer in POS decade old towncar thinks he's too good to pay for labor, installer lays smack down, lawyer puts tail between legs and pays.

-Cliff

[alachua]

...and some more.


One of my favorites is the "i've been waiting (Time), give me a discount".

The one day it is raining like hell as I am walking back in from lunch. I am strolling through the rain as i watch someone come darting across the street from their car, running in front of me into the building. I walk in, turn into my office, and to take of my coat, and check if anything went on while i was out. About a minute later, one of my associates comes in "hey Cliff, this guy wants to talk to a manager." So I head out to the floor, greet him, and he replies "I've been waiting here for almost twenty minutes, and not a single person has offered to help me, I can't believe this!" I look at him and say "Sir, I just walked in the store behind you not even three minutes ago." He just turned around, and screamed "This is unbelievable!" and walked out.

--------------------------------------------------------------

My second favorite is the 'I'll show you...' customer.

One of my associates is selling a customer a big screen TV, this was a few years ago, it was a CRT projection, costing about $1800. During the sale the associate offers the customer our extended warranty. The customer cuts the associate off and says something to the effect of 'I don't even want to hear it'. The associate says 'ok sir, though I would ask that you at least let me tell you, since I am reqired to', and the customer tells him to just stop. The associate goes through the rest of the sale, tenders everything out, and pulls the customers recipt, puts it in one of the extended warranty folders as a courtesy, and says 'you just have to head up front, they'll load your tv up for you. If you have any questions, just give a call, you have 30 days to return or exchange the tv and you have thirty days to add on the extended service'.

At this point the customer flips out, storms away and demands to talk to me. I come up and he says "i want to return this god damn tv". I look at the recipt, and say "ok sir, but you just bough it, whats the problem?" "your sales guy kept pushing the extended warranty on me." Now, I had watched pretty much the entire sale, and I know damn well that the associate he dealt with is anything but pushy. "What do you mean sir?" "He wouldn't stop pushing it on us!" "Sir, he simply let you know that you could add it if you so chose to in 30 days." "The hell with you, how do I return this." "Uh, you turn to your left, the counter where it says returns. Though, I'm not quite sure why you are returning it." It was as if he was proving something to me by not purchasing the product that he left his house to get.

----------------------------------------------------------

One day I get called to the front counter because of a tax exempt issue. I walk up to find out she has been waiting half an hour to try and fax over her tax exempt certificate in order to buy a pack of batteries. The batteries cost $3.99. I walked up and as she began to tell me, i reached in my pocket, handed her a quarter, and said "Here, this is probably easier than going through the whole story."



-Cliff

[alachua]

Guy pulls up to the our car audio install bay with, i think, an 85ish bmw. He walks in, and demands a manager. The Install manager asks him what the problem is. "you guys put a radio in my car a few weeks ago, and now there is a problem." "ok sir, whats the trouble" "there is rust on my one fender, that wasn't there before" "...uh, excuse me sir?" "there is rust on my one fender, that wasn't there before you guys put my radio in." "um, sir, there is absolutely no way that installing a radio in your dash board would cause an exterior panel on your car to rust any sooner, or longer. I would guess it may have to do with the car being almost twenty years old."


-Cliff

[PotenzaSub]

^ Wow. Those are some great stories. I've seen some of those at Best Buy.

Though, the thing with me is that it's very rare that I get annoyed at customers simply because I know people aren't very smart.

[TGilb2007]

Well, looks like im adding more to this converstation then I had planned.....so here it goes:

*Note, these are all out of order*

Working for MBNA America doing telemarketing (i know, I hate these people too), I was working in collections, trying to get people to pay on their defaulted payments. Well, made a call to a person who owed us a decent sum of money, and had not paid his bills in several months. I began to explain the situation to him, and he started flipping out, saying that he was registered to the Do Not Call list, and that we were in violation of that, cursing the whole time, and yelling into the phone. I tried to calmly explain to him that this was a call regarding a current bill, and that since he was an active customer with our company, it was completly legal. Well, that didnt float so well, and he continued his cursing rant for about 10 more minutes. I decided to attempt one more time to explain things, and eventually he demanded a manager. I transfer him over, and the manager comes to me a little later, explaining how the guy has been overdue for some time, and that we have called him many times before about this. Dont even know if the guy made his payment or not, but the ringing in my ears was bad enough.


ICOA - Current employer. Had a guy in a marina where we supply wireless internet, and he is claiming that we had "infected his system" and that he was going to sue us, because our Customer Self Care portal was coming up when he opened internet explorer. I explained that in the marina, if you have wireless internet capibilites, it will connect, and bring you to that page. He kept whining that he didnt want the service. I just walked the user through disabling the wifi card, and that was it.


Martin Honda - Guy pulls in with an S2000, and since we were just about closing, he just lets me place the ticket on the windshield to be looked at the next day. As I am getting into the car to park the car in the back lot, he actually had the balls to ask me if I knew how to start the car, and if I knew the shift pattern (all he did was change the knob). I didnt even answer him, started the car, and pulled off.

Haagan Dazs: Had a customer who was not happy with the flavor of ice cream that they had chosen, and after eating a 1/4 of it, decided that they wanted their money back. Now, we give free samples for this exact reason, and I explained to them that I cannot return ice cream, espically since it was eaten. The customer then told me I was taking it back one way or another, and after I told him I would not refund his money, he actually threw the ice cream at me. He took off down the hall, and thankfully, someone kicked the snot outta him after seeing this.


Again, I have a ton more. Maybe will post more when I feel like it.

[TGilb2007]

Though, the thing with me is that it's very rare that I get annoyed at customers simply because I know people aren't very smart.

Yea, its a safe assumption that the person you are talking to is a total idiot when it comes to things. Ive had people call my helpdesk to ask some pretty stupid things, like, "What does wifi stand for"....or one moron who was logged in, using the internet, and called in for troubleshooting.


On a side note, one of my favorite calls was when I was at MBNA, and called someone (probably working new accounts at this time), and I swear, he was having sex while talking to me on the phone. Either that, or the porn was on a tad too loud.

[gary]

I love retail stories because people think if they flip out, they will get what they want.

I have so many from working at Office Depot for only 6 long months and being in the computer related field.

1. Attack of the stupidity
Me: Blah blah blah how can I help you today
Client: My server is down
Me: Well what is the name of your server?
Client: XXXXX server
Me: Sir I don't show that as being down and I can browse to your site from here
Client: I can't get to your site either? <confused voice>
Me:Do you have internet?
Client: <Click><dialtone>

2. Attack of the pesky network adapter
Me: Sees server show up in monitoring system just before the phone rang
Me: Blah blah blah how can I help you today
Client: I cannot connect to my server
Me: I see that sir, If I can put you on hold I will go investigate
Client: Sure but hurry we are loosing millions right now
Me: <I went into the DC to look and the server is still on. I hook up a crash cart to find both network cards are disabled. I enabled them and got back on the phone>
Me: Sir do you know how both the network cards became disabled?
Client: Yea I disabled them
Me: Well Sir why would you do that.
Client: Because I didn't want to get hacked.
Me: We sir unfortunately you need those network cards enabled so that your website is visible to the outside world.
Client: Ohh I thought you guys were advanced and had wireless
Me: No sir we do not so please leave them enabled.
Client: <gets angry> Well I am a MS Technision and I demand you hook wireless up to my server immediately.
Me: <almost in tears> OK sir let me get you to your sales consultant so he can work out a new contract for you.
Me: <Transfers call so I could laugh>

3. IP address portability act
Me: Blah blah blah how can I help you today
Client: I can no longer get to my new server, I think I did something wrong
Me: I see your server is not responding, let me go look.
Me: <Hooks a crash cart to it and the 6 IP addresses we provided the client were all gone and replaced by an IP later I found out was a RoadRunner Ip address.>
Me: Sir why would you replace the existing IPs on the server?
Client: I don't know my isp said this was my IP so I put it on the server
Me: Well sir it doesn't work that way, we will have to re-ip the server. Give us 30 minutes and your server will be back online.
Client: <angry as hell> Haven't you "retards" heard of the IP portability act!?
Me: No sir I have not
Client: Yea its a new law that they just passed. You can move your own IPs where you want with any company you want so people can always get ahold of you.
Me: Do you mean the phone number portability act?
Client: No you don't know anything about computers!
Me: Ok sir well your server is configured to use those 6 IPs only.
Client: Well didn't you get the paperwork from my isp? <birp>
Me: No we didn't sir, are you drunk?
Client: No I don't get drunk
Me: Have you been drinking sir?
Client: Yea I drink all the time.
Me: Well sir I would suggest you speak to your ISP to resend the request for your IP to be transferred here but I am going to have to end this call. Please do not call here intoxicated again please.
Client: Well this is stupid, I was told that this is seamless and I would not loose cell service to my server.
Me: Goodbye sir....
<he called back the next day to apologize for calling in drunk and saying he will not call ever again and he hasn't>

Thats all for now...

[DoubleOughtCel]

Originally Posted by CiZiN

Me: No we didn't sir, are you drunk?
Client: No I don't get drunk
Me: Have you been drinking sir?
Client: Yea I drink all the time.

AHAHAHAAHAHAHAHHAHAHAH!!H!!!!!111

[gpzjack]

Im that guy at the dealership that starts screaming and dropping f-bombs to get what i want. I had people running and hiding in Connicelli one day..i was going ballistic on the service manager and all the employees were laughing and hiding. I'm usually pretty easy going but don't f with my $$

[D Money]

One time I hanged up on a people.

lolz

[poolmike]

Oh dear god. Where do I begin....


Rewind to December '99. I was the service manager at Leslie's Pools, and I was in the Feasterville store one day with 2 service techs, store manager, and the service coordinator. It was December, so we were all in the store shootin' hoops with the poolside basketball set to pass the time when this woman walks in...

customer: I need a few pallets of chlorine
me: a few *pallets*? of chlorine?? Commercial pool, huh?
customer: no, I need to sterilize some drinking water.
me: oh, do you work for a water authority??
customer: no, we have a creek in our back yard and I want to be able to make clean drinking water from it when the world craps out from the Y2K bug.
me: (after wiping the tears of laughter from my eyes) Are you serious?? I can't sell you the chlorine.
customerangry) Why the f not??
me: I like the idea of saving your family, an eco system in the creek, a few thousand fish, your neighbors,etc... I think you should just find a natural spring. I will save a lot of hassle.

[xEJ20x]

Don't get me started.


I deal with the people who have pets instead of children.

[Crzyguy972]

oh man the y2k bug hahahaha

[PotenzaSub]

completely OT: y2k bug = reason people won't see the end of the world coming

[poolmike]

Another incident at the Fairless Hills Leslie's. The phone rang....

customer: I just closed my (above ground) pool, my son was helping me put the cover on and after we got done strapping the cover I realized he was still in the pool...is there any way to get him out without taking the cover back off???

me: (studying his voice, making sure it wasn't a prank from our Feasterville store) Sir, are you serious???

cust: Yeh, what should I do??

me:Sir, do you love your son??

cust: well, yeh...why?

me: TAKE THE COVER OFF AND GET YOUR SON OUT OF THE POOL YOU MORON!