Anyone work at Best Buy? Broken Plasma TV - TriStateTuners.com :: Home of Tristate Auto Enthusiast

Supdawg · 11-29-2007, 03:38 PM

To make a long story short, One of my co-workers bought a 42' Plasma tv last week and one of there kids knocked it off the stand, it hit the carpet and the one screen behind the front glass shattered. Will best buy take this back or are they screwed?

pearl · 11-29-2007, 03:47 PM

ouch. i dont work at best buy but good luck.

__owens__ · 11-29-2007, 03:48 PM

do they buy the extended plan ? if not i wouldnt know

scutzi128 · 11-29-2007, 03:51 PM

Tell them it was like that when you opened it...I think they will accept it since its within their 30 return period.

05GT · 11-29-2007, 03:53 PM

Doubt it. Even with a warranty, it usually doesn't cover stupidity.

Twinz · 11-29-2007, 03:56 PM

Quote:

Originally Posted by 05GT

Doubt it. Even with a warranty, it usually doesn't cover stupidity.

thats why you lie and say it was like that when you opened it in which case they should return it with no problem

jdm free · 11-29-2007, 03:57 PM

Quote:

Originally Posted by Twinz

thats why you lie and say it was like that when you opened it in which case they should return it with no problem

somebody must have dropped it at the store right?

pearl · 11-29-2007, 03:59 PM

05GT · 11-29-2007, 04:05 PM

Quote:

Originally Posted by Twinz

thats why you lie and say it was like that when you opened it in which case they should return it with no problem

True, but he bought it a week ago, and they might wonder what took him so long to bring it back.

mr_eh · 11-29-2007, 04:06 PM

if he bought it a week ago it needs to go back asap

scutzi128 · 11-29-2007, 04:09 PM

Just tell him to say he did not open it right away.

Snoozie · 11-29-2007, 04:10 PM

Arent they a little heavy to be knocked off a stand by a kid? I know I couldnt pick one up if I had to....

pearl · 11-29-2007, 04:14 PM

the more of a dick you act the more likely they will return it. put a big punch in the side of the box (if you still have it). thats the only way it will work.

Supdawg · 11-29-2007, 04:35 PM

Quote:

Originally Posted by pearl

the more of a dick you act the more likely they will return it. put a big punch in the side of the box (if you still have it). thats the only way it will work.

They tried to take it back on Tuesday (they bought it on Friday) and best buy claimed that it could not have been damaged during shipping to there store. He said that when he did infact open the tv he realised it was damaged and brought it back. The problem is I do not think he damaged up the box enough to make it look legit. I told him to take it back to another best buy or call a regional manager but nothing yet. Maybe if someone on here works at best buy, they can work some type of magic.

Sorry no pics right now.

poolmike · 11-29-2007, 04:40 PM

Stories like this kill me. Sometimes you have to deal with your mistakes and just buy another TV.

Supdawg · 11-29-2007, 04:43 PM

Quote:

Originally Posted by poolmike

Stories like this kill me. Sometimes you have to deal with your mistakes and just buy another TV.

I agree, but I just thought I would throw out a post for ****s and giggles.

Didn't mean to offend you there buddy.

poolmike · 11-29-2007, 04:50 PM

No worries here....I have my own business, and worked for a major retail/service company for years. I used to get in a lot of trouble from the corporate folks when I would stand my ground on damaged(by the customer) product. I have heard lots of 'sad' stories.

Anywho, Best Buy will probably exchange it.

wrx_snobordr · 11-30-2007, 01:16 AM

HA, I used to be a customer service rep at best buy and dealt with this stuff all the time. I give your friend about a 5% chance of getting it returned. When we sold TV's of that size the box was never kept on the floor and was never damaged. If it was we would open them, check the product and repackage it before selling it just to be sure. The only way it might work is if you get a newb manager who doesn't know better.

Supdawg · 11-30-2007, 12:52 PM

Quote:

Originally Posted by wrx_snobordr

HA, I used to be a customer service rep at best buy and dealt with this stuff all the time. I give your friend about a 5% chance of getting it returned. When we sold TV's of that size the box was never kept on the floor and was never damaged. If it was we would open them, check the product and repackage it before selling it just to be sure. The only way it might work is if you get a newb manager who doesn't know better.

Yeah best buy basically tol dhim to F off. Oh well sucks for him, He will have to be more careful next time with high dollar items.

scutzi128 · 11-30-2007, 12:55 PM

Thats why I bolted my **** up to the wall. Maybe he can get it repaired cheaper then a buying a new tv? If not maybe he can sell it on ebay and atleast get something back from it.

11-29-2007, 03:38 PM	#1
Supdawg Tri-State Aficionado Join Date: Feb 2006 Member #1551 iTrader: (0)	Anyone work at Best Buy? Broken Plasma TV To make a long story short, One of my co-workers bought a 42' Plasma tv last week and one of there kids knocked it off the stand, it hit the carpet and the one screen behind the front glass shattered. Will best buy take this back or are they screwed?

11-29-2007, 03:47 PM	#2
pearl Tri-State Post Whore Join Date: Nov 2005 Location: NEW JERSEY Member #1108 My Ride: suck it trebek iTrader: (0)	ouch. i dont work at best buy but good luck. __________________ Last Activity: 03-24-2009 12:05 PM

11-29-2007, 03:48 PM	#3
__owens__ Tri-State Aficionado Join Date: Jun 2007 Location: Mont. County Member #5264 My Ride: FC3S __ TURBO II iTrader: (0)	do they buy the extended plan ? if not i wouldnt know __________________ _____________________________________ - Mazda Rx7 (fc3s) - Rotary's Ruined My Life To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. - But Its Soo Worth It To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. - 07 Kawasaki ZX6R - Two Wheels is almost better then Four

11-29-2007, 03:51 PM	#4
scutzi128 Tri-State Post Whore Join Date: Oct 2007 Location: Media, PA Member #6101 My Ride: 04 STi iTrader: (0)	Tell them it was like that when you opened it...I think they will accept it since its within their 30 return period. __________________ 2004 WRB STi built and gt35r'd To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. Traded in for STi To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. best 1/4 of 13.5 threw a rod To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. XBL GT: Bison Lover To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures.

11-29-2007, 03:59 PM	#8
pearl Tri-State Post Whore Join Date: Nov 2005 Location: NEW JERSEY Member #1108 My Ride: suck it trebek iTrader: (0)	__________________ Last Activity: 03-24-2009 12:05 PM

11-29-2007, 03:53 PM	#5
05GT The TST IT Ninja Join Date: Mar 2006 Location: PA Member #1598 My Ride: 2007 SRT8 Jeep / 2013 Shelby GT500 iTrader: (0)	Doubt it. Even with a warranty, it usually doesn't cover stupidity.

11-29-2007, 04:06 PM	#10
mr_eh Tri-State Addict Join Date: Dec 2005 Location: Staten Island, NY Member #1149 My Ride: Zenki S14 - Sold the SRT4 iTrader: (1)	if he bought it a week ago it needs to go back asap __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. no thread for current s2000.

11-29-2007, 04:09 PM	#11
scutzi128 Tri-State Post Whore Join Date: Oct 2007 Location: Media, PA Member #6101 My Ride: 04 STi iTrader: (0)	Just tell him to say he did not open it right away. __________________ 2004 WRB STi built and gt35r'd To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. Traded in for STi To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. best 1/4 of 13.5 threw a rod To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. XBL GT: Bison Lover To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures.

11-29-2007, 04:10 PM	#12
Snoozie Tri-State Post Whore Join Date: May 2006 Member #1887 iTrader: (0)	Arent they a little heavy to be knocked off a stand by a kid? I know I couldnt pick one up if I had to.... __________________ Ya take 'em off. "Everyone learns faster on fire." - Alkaline Trio

11-29-2007, 04:14 PM	#13
pearl Tri-State Post Whore Join Date: Nov 2005 Location: NEW JERSEY Member #1108 My Ride: suck it trebek iTrader: (0)	the more of a dick you act the more likely they will return it. put a big punch in the side of the box (if you still have it). thats the only way it will work. __________________ Last Activity: 03-24-2009 12:05 PM

11-29-2007, 04:40 PM	#15
poolmike Tri-State Post Whore Join Date: Jun 2005 Location: Richboro Member #543 My Ride: '68 Kaiser M715/ '37 Ford truck/'47 Dodge truck iTrader: (0)	Stories like this kill me. Sometimes you have to deal with your mistakes and just buy another TV. __________________ 2012 Honda Accord Touring 1968 Kaiser M715 FrankenJeep 1947 Dodge 1.5 Ton Resto-mod 1937 Ford pick-up 1950 Crosley Farm-o-Road

11-29-2007, 04:50 PM	#17
poolmike Tri-State Post Whore Join Date: Jun 2005 Location: Richboro Member #543 My Ride: '68 Kaiser M715/ '37 Ford truck/'47 Dodge truck iTrader: (0)	No worries here....I have my own business, and worked for a major retail/service company for years. I used to get in a lot of trouble from the corporate folks when I would stand my ground on damaged(by the customer) product. I have heard lots of 'sad' stories. Anywho, Best Buy will probably exchange it. __________________ 2012 Honda Accord Touring 1968 Kaiser M715 FrankenJeep 1947 Dodge 1.5 Ton Resto-mod 1937 Ford pick-up 1950 Crosley Farm-o-Road

11-30-2007, 01:16 AM	#18
wrx_snobordr Tri-State Addict Join Date: Dec 2004 Member #21 iTrader: (1)	HA, I used to be a customer service rep at best buy and dealt with this stuff all the time. I give your friend about a 5% chance of getting it returned. When we sold TV's of that size the box was never kept on the floor and was never damaged. If it was we would open them, check the product and repackage it before selling it just to be sure. The only way it might work is if you get a newb manager who doesn't know better. __________________ Stock

11-30-2007, 12:55 PM	#20
scutzi128 Tri-State Post Whore Join Date: Oct 2007 Location: Media, PA Member #6101 My Ride: 04 STi iTrader: (0)	Thats why I bolted my **** up to the wall. Maybe he can get it repaired cheaper then a buying a new tv? If not maybe he can sell it on ebay and atleast get something back from it. __________________ 2004 WRB STi built and gt35r'd To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. Traded in for STi To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. best 1/4 of 13.5 threw a rod To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures. XBL GT: Bison Lover To view links or images in signatures your post count must be 10 or greater. You currently have 0 signatures.

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