Hanz @ GZP. WTF?

[twastheglow]

Originally Posted by Hans_GZP

I viewed a thread after business hours because I wanted to take a break after 11 hours of work... sum bitch!!!!!LOL

Elderly Woman: My fingers hurt.
Nursing Home Orderly: What's that?
Elderly Woman: My fingers hurt.
Nursing Home Orderly: Oh, well, now your back's gonna hurt, 'cause you just pulled landscaping duty. Anybody else's fingers hurt?... I didn't think so.

[omgjacki]

Originally Posted by makemetuRbo

hahaha. jacki, ive never met u, i dont think, but i love you. just because you went out of your way to find all the times that they were posting at. that deserves a high five and a direct insert into my sig.

=) Thanks! LOL I really have nothing better to do. I'm at work, the phone doesn't ring past like, 7, and there are no customers. But if the phone did ring, I would answer it. Hahaa

[Girly VR-4]

Originally Posted by twastheglow

Elderly Woman: My fingers hurt.
Nursing Home Orderly: What's that?
Elderly Woman: My fingers hurt.
Nursing Home Orderly: Oh, well, now your back's gonna hurt, 'cause you just pulled landscaping duty. Anybody else's fingers hurt?... I didn't think so.

HAHAH good movie

[Girly VR-4]

Originally Posted by omgjacki

=) Thanks! LOL I really have nothing better to do. I'm at work, the phone doesn't ring past like, 7, and there are no customers. But if the phone did ring, I would answer it. Hahaa

congratulations. You deserve a gold star.

[omgjacki]

Originally Posted by Girly VR-4

I'm glad you have so little time as to document my postings, and chime in on a topic you have nothing to do with

Actually, it would mean that I have too much time on my hands. Kind of what happens when you're at work and your not busy. Kind of like you. All day.

[Girly VR-4]

And Q... call the shop phone. We will not be answering business calls on the cell anymore, any time of day. The same goes for text messages. PM Hans if you need to leave him a message.

[Girly VR-4]

Originally Posted by omgjacki

Actually, it would mean that I have too much time on my hands. Kind of what happens when you're at work and your not busy. Kind of like you. All day.

damn... you got me figured out. Because I really do spend all day, every day on this forum....

[twastheglow]

Originally Posted by omgjacki

You know it

She's got plently of time, she's not running a business. Wait, you have plenty of time too...hmmm...

Now, this is obviously my opinion...but to be honest with you, for someone who hasn't had enough time to for "customer service", you've certainly been on the computer all day replying to this thread. See, that's the exact kind of stunt that takes away credibility from you and your business. Honestly. Bull**** and joking aside, who cares about what's going on in this thread. Everyone is going to have their own opinion and you aren't going to change that with what you have to say. What will change it is how you both act moving forward. 2 words...CUSTOMER SERVICE. Seriously. What's been done is done. What's been said is said. Move forward with a different attitude/business plan and you will prosper. Otherwise, all the employees you just hired won't have any work when they're done with what they're doing. No one's going to want to do business with your shop.

Again, only my $.02.

[omgjacki]

I guess since you're done sweeping you have more time to kill. Does that mean you can answer the phones again? No wait... now you're arguing over the internet.

[twastheglow]

Originally Posted by Girly VR-4

HAHAH good movie

That's the 1st thing I thought of when I read what he wrote. LOL

[Girly VR-4]

Originally Posted by twastheglow

She's got plently of time, she's not running a business. Wait, you have plenty of time too...hmmm...

Now, this is obviously my opinion...but to be honest with you, for someone who hasn't had enough time to for "customer service", you've certainly been on the computer all day replying to this thread. See, that's the exact kind of stunt that takes away credibility from you and your business. Honestly. Bull**** and joking aside, who cares about what's going on in this thread. Everyone is going to have their own opinion and you aren't going to change that with what you have to say. What will change it is how you both act moving forward. 2 words...CUSTOMER SERVICE. Seriously. What's been done is done. What's been said is said. Move forward with a different attitude/business plan and you will prosper. Otherwise, all the employees you just hired won't have any work when they're done with what they're doing. No one's going to want to do business with your shop.

Again, only my $.02.

Check my postings... I rarely post here.

Why? because I'm usually busy doing other things. I'm on here today, because people feel the need to chime in on a topic and spout here-say, and bull ****... because someone told someone else that their brother's best friend knew someone who brought their car here and wasn't happy. because Vr-4-life follows me around all over this site, in every thread I make or post in, and starts running his mouth... even though he has never stepped foot in this shop. because Q calls 20 times a day, even though I just spoke with him about a week ago, and told him exactly what I just told him now... that we're working on getting it in.

Running a shop isn't cut and dry, like a doctors office, or a jiffy lube. If all we did was oil changes... scheduling would be easy. But when you're doing engine swaps, and rebuilds, and turbo conversions, and 5spd conversions, and AWD conversion, and who knows what else... unexpected problems arise, and are dealt with as quickly as possible. And when you schedule jobs, and your mechanic is out sick for nearly a month with crippling joint problems... things get backed up.

I don't have time to post on here to the one or two customers that frequent this forum, to explain what is going on. We told him all of this last week, I didn't think I needed to reiterate myself 20 times over since then.

[omgjacki]

Originally Posted by twastheglow

She's got plently of time, she's not running a business. Wait, you have plenty of time too...hmmm...

Now, this is obviously my opinion...but to be honest with you, for someone who hasn't had enough time to for "customer service", you've certainly been on the computer all day replying to this thread. See, that's the exact kind of stunt that takes away credibility from you and your business. Honestly. Bull**** and joking aside, who cares about what's going on in this thread. Everyone is going to have their own opinion and you aren't going to change that with what you have to say. What will change it is how you both act moving forward. 2 words...CUSTOMER SERVICE. Seriously. What's been done is done. What's been said is said. Move forward with a different attitude/business plan and you will prosper. Otherwise, all the employees you just hired won't have any work when they're done with what they're doing. No one's going to want to do business with your shop.

Again, only my $.02.

I agree with you. Saying you're too busy to answer the phones is okay. if you're actually busy, but you've been posting on this forum all day today, which just goes to show that you aren't busy.

Customer service means everything. If someone has a bad experience with you, they are going to tell people. For every bad thing someone has to say about you, that's one more customer you're losing. Maybe you don't care about that, but it's a fact. No one wants to deal with a shop that has bad rep. Maybe you should think about that.

[Girly VR-4]

Originally Posted by omgjacki

I agree with you. Saying you're too busy to answer the phones is okay. if you're actually busy, but you've been posting on this forum all day today, which just goes to show that you aren't busy.

Customer service means everything. If someone has a bad experience with you, they are going to tell people. For every bad thing someone has to say about you, that's one more customer you're losing. Maybe you don't care about that, but it's a fact. No one wants to deal with a shop that has bad rep. Maybe you should think about that.

did he call today? nope.

[omgjacki]

Originally Posted by Girly VR-4

Check my postings... I rarely post here.

Why? because I'm usually busy doing other things. I'm on here today, because people feel the need to chime in on a topic and spout here-say, and bull ****... because someone told someone else that their brother's best friend knew someone who brought their car here and wasn't happy. because Vr-4-life follows me around all over this site, in every thread I make or post in, and starts running his mouth... even though he has never stepped foot in this shop. because Q calls 20 times a day, even though I just spoke with him about a week ago, and told him exactly what I just told him now... that we're working on getting it in.

Running a shop isn't cut and dry, like a doctors office, or a jiffy lube. If all we did was oil changes... scheduling would be easy. But when you're doing engine swaps, and rebuilds, and turbo conversions, and 5spd conversions, and AWD conversion, and who knows what else... unexpected problems arise, and are dealt with as quickly as possible. And when you schedule jobs, and your mechanic is out sick for nearly a month with crippling joint problems... things get backed up.

I don't have time to post on here to the one or two customers that frequent this forum, to explain what is going on. We told him all of this last week, I didn't think I needed to reiterate myself 20 times over since then.

So you're saying is that you can put aside any work that needs to be done to post on here about something that would have only taken a phone call to solve, but you can't answer the phone once? He wouldn't have been calling over and over if you would have answered the first time. You didn't need to post in here that you're busy sweeping. When you saw this thread the first thing you should have done is call him to clear things up. He probably would have respected that more than a lousy post, and it would have helped toward you customer service skills.

[Hans_GZP]

I pretty much updated Tru2blu over this forum. I'm sure Emilie can do what she wants on the internet because he's now updated. So, with that said, please take the cat fight elsewhere. This thread is about me dammit!!! You attention whores need to dirty up someone else's thread as I'm not getting the proper attention I deserve [/sarcasm]

We will work on our customer communications. Generally it's pretty good with a few slipping through the cracks. We generally ask the customer to call us at certain times during the day so it makes it easier to group together time for phone calls. Right now is a transition phase for us and we appreciate our customers dealing with it.

[Girly VR-4]

Originally Posted by omgjacki

So you're saying is that you can put aside any work that needs to be done to post on here about something that would have only taken a phone call to solve, but you can't answer the phone once? He wouldn't have been calling over and over if you would have answered the first time. You didn't need to post in here that you're busy sweeping. When you saw this thread the first thing you should have done is call him to clear things up. He probably would have respected that more than a lousy post, and it would have helped toward you customer service skills.

We told him the same thing today, as we told him last week. And he's called 20 times a day since then. I wasn't aware I had to call him every day.

[Eclipse GSX 61]

I'll turn your customer satisfaction up 110% if I get a free blowjob and a GT35R Turbo!

[Vr-4-Life]

Originally Posted by Girly VR-4

it was damn near that shiny when he picked it up. sunlight and flash make it look a little shiner than it was. Nothing that a nice fresh coat of wax wouldn't solve.... but the body was virtually ding and dent free, had a few scratches, and a scuff on the front bumper, but otherwise very clean and straight. It's now scuffed up on the front bumper, turn signal is cracked, paint is dull and rough, sideskirt is popped off....


He was when I posted.... Not that it's any concern of yours.

yeah... i heard that he took off all of his clear coat so it would go faster.

[Vr-4-Life]

Originally Posted by Girly VR-4

Check my postings... I rarely post here.

Why? because I'm usually busy doing other things. I'm on here today, because people feel the need to chime in on a topic and spout here-say, and bull ****... because someone told someone else that their brother's best friend knew someone who brought their car here and wasn't happy. because Vr-4-life follows me around all over this site, in every thread I make or post in, and starts running his mouth... even though he has never stepped foot in this shop. because Q calls 20 times a day, even though I just spoke with him about a week ago, and told him exactly what I just told him now... that we're working on getting it in.

Running a shop isn't cut and dry, like a doctors office, or a jiffy lube. If all we did was oil changes... scheduling would be easy. But when you're doing engine swaps, and rebuilds, and turbo conversions, and 5spd conversions, and AWD conversion, and who knows what else... unexpected problems arise, and are dealt with as quickly as possible. And when you schedule jobs, and your mechanic is out sick for nearly a month with crippling joint problems... things get backed up.

I don't have time to post on here to the one or two customers that frequent this forum, to explain what is going on. We told him all of this last week, I didn't think I needed to reiterate myself 20 times over since then.

jiffy lube, doctors office or in your case

GZP = Ground Zero Parking Lot


hans from what i have heard.. your a great tuner.. ill leave names out but you have tuned a couple of my friends 3s's... but im sick and tired of hearing about other peoples suffering.....


and emelie... hop off your own vag... im not following you around... im standing up for people and protecting the members of this forum from potential frustration.. as i would any scammer, con artist, or bad business man\woman

[97eclipse]

idunno about u guys but when im cleaning up such as sweeping and washing bays out theres always time to answer the phone. u dont need 2 hands to do everything. ur complaining about him calling so many times. if u answered the phone once it would take care of him calling so many times.