My laptop repair nightmare

[goodfella732]

Do NOT take it to "We are Golden" in Union. Its in the same plaza as Best Buy. I took my laptop in on 6/8 because of a busted charger port. They told me to give them a week and call and check on it because the guy who does most of the repairs comes in on Saturday. I paid them 85.00 for a simple diag charge and left. I called that following Saturday and was told that the guy couldn't get to it and would look at it next week. I wasn't to concerned at that point only because I didn't really have any projects pending and could make do without my laptop for acouple weeks.

Quick background, I do some freelance photography and video work. I used the laptop to do all my editing and processing. Its the only computer I have that has Photoshop and Premiere Pro on it plus my DVD writer. So without it, I cant really do much side work or any work I need for my school. But being that we had most of June off for our little vacation before summer school I figured Id be in the clear.

I get a call on Sunday June 17Th. They told me I need to have the charger port replaced. They gave me a price(225.00) and I approved the work. He said it should be done in acouple days. I didnt hear anything all week. I give a call that Saturday to check on it. The guy who answered the phone told me to calm down, these things take time and the repair tech has alot of work. I told him thats fine, but dont tell me it will be acouple days when its still sitting waiting to be looked at. As long as your straight with me I'm fine with waiting.

Fastforward to this week. I called on Thursday to check on things. I'm told that they are waiting on a part that is back ordered in Japan. I'm now blown away because I had gotten a voicemail the week before saying they ordered the part and it will there on Wednesday and done by the weekend. So now I'm alittle annoyed that its taken a month but I understand that parts get back ordered and all that other stuff but the people I talk to keep giving the run around with things.

So yesterday I get a call saying my laptop is done. Weird how the part was back ordered in JAPAN yet 2 days later its done. I rushed over to Union to get it so I could get some work done. I walk in and my laptop is nowhere to be found. After ten minutes of searching they finally find it underneath 3 other laptops. I almost hit the floor when they showed me my "repaired" laptop..






Yes, my laptop has a tail now. They spiced a pigtail into the motherboard, filled the hole with glue, and now I have a tail. I couldn't believe it. At that point I just wanted my computer back and figured Id deal with the tail even thou its the most ghetto looking repair job Ive ever seen. I even forgave the scratches on the case in my stickers from being buried under over computers. But when they lost my AC adapter then proceeded to tell me that the new pigtail wouldn't fit it anyway is when I lost it. They told me to return in 30 minutes so they could find one that would work. I returned after wandering around Best Buy for awhile to find they were gonna give me a HP charger. I said whatever, if it works and left. I get home and low and behold.....

IT DOESN'T WORK!!!

So I spent my day today back in Union. The tail had come loose because he didn't use enough glue. Or at least thats his excuse. So 40 minutes of my day were wasted so he could reglue my laptops tail back in. I'm now posting all this from my laptop so its working for the meanwhile. I just cant believe how unprofessional and horrible this place is. Sorry for the huge rant but its bothers me to no end every time I look at it.

Cliff Notes:

Never use "We Are Golden" computer repair on 22 in Union.
Spotted Bacon's car in the parking lot
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