WARNING!!! Bad experience with LimoToday in Bensalem

[DoubleOughtCel]

I'm not gonna get into a 3 page story here, but the main idea is that:


I booked a limo with LimoTodat in Bensalem about a week ago for a group of people to ride to Atlantic City a few nights before Christmas. I went to the building that they operate out of, dealt with one of the employees, and put down a $200 deposit. The interest from my group of friends was strong, but after a few days, people began to back out in fear of gambling away too much money just before the holiday. Eventually, it came to the point where nobody wanted to go anymore.

I went back to LimoToday in Bensalem last night to cancel my reservation, and after a few minutes of tension between 2 of the employees in the back office, I was informed that they would offer me the $200 in the form of "store credit." I told them I didn't need their store credit, just my money put back on my VISA. They told me that they don't do that, and that it is stated on their website. I was also told to come back tomorrow (meaning today) to deal with the employee I first dealt with, who I assume is the manager.

Finally, I head over today and long story short, he gave me the same song and dance, telling me that he informed me that it was not refundable when I signed the forms in the first place. I would not have signed up for this trip unless I had cash in hand from my friends HAD I been informed of this "non-refundable" policy.


This disclaimer of "down payments non-refundable" is NOT on the reciept. It is NOT on the forms I filled out, and it is NOT on their website.


I'd recommend staying away from them. They seemed decent enought on my first visit, but have acted very shady each time I returned. I filed a claim with VISA, and I'm sure I'll be refunded by them, but be careful out there.