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HA, I used to be a customer service rep at best buy and dealt with this stuff all the time. I give your friend about a 5% chance of getting it returned. When we sold TV's of that size the box was never kept on the floor and was never damaged. If it was we would open them, check the product and repackage it before selling it just to be sure. The only way it might work is if you get a newb manager who doesn't know better.
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