Quote:
Originally Posted by Z3R0
i wish i had a tech support job  |
Not necessarily. Often times the people who call are so damn dumb they don't know their bellybutton from their asshole.
And it can get REAL frustrating REAL fast to try to talk a client through a computer related problem over the phone when they have no idea what they are looking at lol.
Most of the times if possible I just ask the person, (if it's not my in staff people, cuz those guys I can just take a walk to) if they have highspeed and I'll use one of several programs to remote into them and I just tell them I'll call them back when I'm done.
Thank goodness my IT work isn't in help desk support...that's phone calls all day long lol.