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You know, I'm getting REALLY tired of whiney customers who expect vendors to bow at their feet the first time their car hiccups.
You know what Josh? *GET* a lawyer, please do. And when you tell them that your car stopped working, and we said we "wouldn't tow it for free because you're *GUESSING* that it has something to do with our work", I'll laugh my ass off.
As you were TOLD, if it's something that we did incorrect--we'll fix it. That doesn't mean that since we worked on your car you know have personal "Road Side Assistance" from now on. You bring it back to us, and if it's a problem that we caused, I'll be more than happy to remedy the problem. If that's not good enough for you, too bad. You're quote of the day is: "My car stopped running---what are you gonna do about it" on the phone. Well, my Magical Crystal Ball is out at the Crystal Ball Repair shop, so I can't diagnose a problem through those 4 words "My car stopped running". Thus, you'll have to get the car to us in order for us to diagnose it. Sorry--it's the way the world works.
As for "Taking Forever", when you dropped the car off, you had a plethora of problems with it, and we told you that we had other cars in front of you. You also stated that "You Checked The Headgasket"--my fault for assuming you had an inkling of what you were talking about. Once we corrected all of your other problems (and re-flushed the coolant system that you tried to flush and didn't rinse out remotely correctly) we double-checked your headgasket. Sure enough, cylinder #4 was making a guyser out of the coolant system. What happened then, Josh? Hmm..from 6 o'clock diagnosis of the coolant system to having the headgasket swapped and the car ready the next day--yep, sure took forever, didn't it?
As for the whining about the coolant leak. Care to mention what it was? Oh---a throttle-body feed hose that was worn out sprung a leak now that you had actual coolant running through it and a pressurized coolant system. Hmm...yep, that's our fault for not automatically telling you "Hey, maybe your coolant hoses are getting old--why don't you buy all new ones from us and have them replace them while we replace your headgasket? While we're up-selling you stuff, how about a nice new set of camshafts since these are kinda old? Maybe some new muffler bearings too?".
As for the "other Josh", yep, after Eagle changing their small ends to no longer allow them to be machined for 2G pins,(which I ordered you a new rod to replace that one at no charge as I should) then ordering 1G pistons (which 3 of the 4 were in the country--the other was on backorder (yep, I guess I'm responsible for Mitsubishi's inventory in the US), to a week and 1/2 ago you deciding you wanted to pony up for the Ross pistons like I originally told you to do, to now whining about "Taking forever".
Guess, what? I'll have your pistons and rods at the shop. Come pick up your car and take it somewhere else. I'll be expecting a call tomorrow, and I'll have your pistons and rods sent back down from the machine shop.
I wonder why we get back-logged sometimes? Maybe it's because not only a lot of customers come to us for work that other hacks can't/won't get right, or the fact that even people who "Work on these cars" come to us for their own engines an transmissions.
Maybe we should do what a lot of other shops do, and just toss **** together and shoot it out the door to get the quick bucks. Might as well when customers whine either way.
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