Quote:
|
Originally Posted by dolphinS4
As a buisness owner myself and a huge customer service fanatic, I feel that I can offer some thoughtful comments.
|
And they are welcomed, although I may disagree on some points.
Quote:
|
Originally Posted by dolphinS4
dzignr_tastz - threats will never get you better CS, but it is your right to air your grievance as you see fit.
|
And if nothing else, I DEFINITELY intend to "air" it... with not only MANY direct links to this initial thread, but also a full, in-depth write up on the 12,000 member forum at which I myself am a moderator. But hey - at least this forum will get some additional traffic - LOL!!
Quote:
|
Originally Posted by dolphinS4
extremepsi - You seemed to have handled the situation in an acceptable manor but not to the liking of the customer. Well within your right to choose not to eat the extra shipping charges and inform the customer of this decission.
|
Quite the contrary, I think the situation was handled VERY poorly from the point at which I paid onwards. And while it may be their right, it is a poor business decision over $70... for it WILL cost them threefold in the long run.
Quote:
|
Originally Posted by dolphinS4
As for the BBB, while a usefull tool to the general public, I wouldn't concern yourselves with dzignr_tastz negative report.
|
Touche!! Actually, I think they should be more concerned with the rest of the "reports" I plan to post around the internet... which is ironically where MOST of their business comes from.
Quote:
|
Originally Posted by dolphinS4
Move on people, life's next disappointment is right around the corner and this one has taken up enough valuable time.
|
Well it's not like I have parts to install on my car (as agreed upon)... so what else do I have to do until that "next disappointment" comes along?