[dolphinS4]

As a buisness owner myself and a huge customer service fanatic, I feel that I can offer some thoughtful comments.

dzignr_tastz - threats will never get you better CS, but it is your right to air your grievance as you see fit.

extremepsi - You seemed to have handled the situation in an acceptable manor but not to the liking of the customer. Well within your right to choose not to eat the extra shipping charges and inform the customer of this decission.

As for the BBB, while a usefull tool to the general public, I wouldn't concern yourselves with dzignr_tastz negative report.

Move on people, life's next disappointment is right around the corner and this one has taken up enough valuable time.