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dzignr_tastz · 06-15-2006, 03:55 PM

This company is a JOKE!!

I called Extreme PSI earlier this week, IN ADVANCE, before placing an EXTREMELY time-sensitive order to ensure that the order I was about to place would ship the same day (so it would be received before the date I needed it, which was this Saturday). I was assured that it would and was told to place the order, which was SCHEDULED to arrive today.

So after never receiving a tracking number for this shipment, I called this morning to check on it... only to be informed that NONE of the 10 or so individual parts had shipped due to a single piece not being in stock (even though their website stated it was, and I was blatantly told it would ship 2 days ago). Obviously, no one cared to bother to notify me of this issue, either!!

So after requesting that they make the situation right and 2-day ship the parts with Saturday delivery so I could have them by my RATHER important deadline, I was snowballed SEVERAL times until I was finally informed the best they could do was to charge me an EXTRA $35 to receive, 2 DAYS LATE, the parts I should have received TODAY!!

What EXCELLENT customer service!!

Is it THAT hard to make up $60 spent to satisfy a customer (which is the cost of doing business sometimes)? Well you guys screwed with the WRONG one...

06-15-2006, 03:55 PM	#1
dzignr_tastz Tri-State Training Wheels Join Date: Jun 2006 Member #2061 iTrader: (0)	Fair Warning... This company is a JOKE!! I called Extreme PSI earlier this week, IN ADVANCE, before placing an EXTREMELY time-sensitive order to ensure that the order I was about to place would ship the same day (so it would be received before the date I needed it, which was this Saturday). I was assured that it would and was told to place the order, which was SCHEDULED to arrive today. So after never receiving a tracking number for this shipment, I called this morning to check on it... only to be informed that NONE of the 10 or so individual parts had shipped due to a single piece not being in stock (even though their website stated it was, and I was blatantly told it would ship 2 days ago). Obviously, no one cared to bother to notify me of this issue, either!! So after requesting that they make the situation right and 2-day ship the parts with Saturday delivery so I could have them by my RATHER important deadline, I was snowballed SEVERAL times until I was finally informed the best they could do was to charge me an EXTRA $35 to receive, 2 DAYS LATE, the parts I should have received TODAY!! What EXCELLENT customer service!! Is it THAT hard to make up $60 spent to satisfy a customer (which is the cost of doing business sometimes)? Well you guys screwed with the WRONG one... Last edited by dzignr_tastz; 06-15-2006 at 04:50 PM.