I have Comcast, a MacBook with OS-X Snow Leopard on Safari, and a Dell laptop with Windows XP and Firefox/Chrome. I am running a Motorola SBG901 Surfboard dual modem/router. Web pages are taking forever to load. Comcast.com took me a good 4 minutes and 45 seconds to load their main page when I was trying to load their website to complain to their CS team. I have a Comcast tech coming out on Thursday to run a FLUKE test and check the line from the pole to the house. I just ran a speed test via Speedtest.net to check what my speeds are since they seem incredibly slow. Here's what I got:
From what I see there, that is fairly normal and not slow. Yet, as I type this, it is taking me more than a minute just to load GMail, Facebook, etc. I have rebooted the router 10+ times, same with the PC/Mac, among other things. Speeds are the same through wireless or wired with an Ethernet cable. Any thoughts/idea's??
Thanks!
EDIT (3/1/11):
Comcast came out. Verified, with their diagnostic tool, that issues did exist with the line. The tech was real cool (and a Mac dude) and rewired/rerouted my main line. This boosted the download and upload speeds per his computer. He checked my MacBook, confirmed it was fine. I can run my MacBook at coffee shops and friends houses and it's blazing fast, so that was ruled out. I ran a ping test after the tech was finished. Still had 58% packet loss. Browsing speeds still killing me. Figured it has to be the Gateway at this point. Replaced my Motorola SBG901 (b/g) with a Motorola SBG6580 (b/g/n) router/modem. Speeds have slightly, though it still takes a while to browse and website timeouts are still happening. It did improve to the point where I can watch a Netflix movie at 1am (Pertinent as this is a time of less 'net activity in my general area) with it freezing/skipping every few minutes. I ran another ping test and I am STILL seeing a 58% packet loss. Wtf???? Does this mean it's Comcast who is causing this issue??
EDIT (4/17/11):
It seems I found the packet loss issue! I'm just hanging out, decided to Google search packet loss again and I found this:
http://mediacomcable.com/CustomerSup...p?topic=1684.0
So, I went ahead and checked my router settings. From the factory Motorola has IP Flood Detection checked. So, I unchecked it and applied the settings. I then ran another Ping test and go this result:
