Dude, you have got to be the most patient man on this site.
Your only competition is the douchbag who's waiting for you to shut up and go away.

I agree with an earlier post. I think that two choices should be given to this crappy vendor.
Graphs (or admit they were lost) + apology OR BAN!!!
TST has TONS of vendors with GOOD reputations.
These guys can make a dozen threads to bump up elsewhere.