I wanna start out with the fact that 2-4 years ago, this place rocked. Only fast go karts in the area, and a cool track. The ppl that worked there liked doing it too. Well I went today hoping for more fun karting, and boy was I wrong.
First off, they dont use waivers anymore, I shoulda took that as a hint... anyway I pay for 2 karting sessions, and on I go. When I noticed the track was shorter, I was disapointed, but figured its ok. Still some good turns and a straight. So I ask one of the guys that works there about the track, and his responce was "they ruined it, it sucks". So I just figure whatever and go driving.
Well before (2 years ago when I was there last), they had the karts de tuned for the first lap or 2, then turn them up to full blast. Well now, they have them detuned for the first 8 min of a 10 min ride (like full gas the whole track detuned), then fast for the last 2 min. And full speed now is nothing like before... much less torque and speed! So pretty much you pay $20 for 2 min of some speed.... plus they now let kids on the "pro" track, and driving with them on it makes the experience aggravating.
So after the first ride, I go to try and get my money back for the seconded ride. I told the counter girl that I was very disappointed, and that I just wanted money back for the run I dident use. When I did this, a guy sittin behind the counter sharply says "no", to which I respond "Well, I dident use it, I just want my money back".
Well, to make the story short, the guy said we dont do refunds, then implyed I lied about using the last run (even through the computer said I dident...
). I asked to see where they display the policy, and he says "Its not anywhere, its how it is". Now, this whole time he has had a "go **** yourself, kid" kind of tone, which got me very upset, he was not apologetic at
all .
When I mentioned how the track is shorter and the karts slower, and how I used to come here a good amount, he tried to make me look stupid or something by saying ive never been here before, because "he would remember me". wth?
Ill admit this guy pushed me over the edge, which is a rarity for me. I will also admit I made the mistake of raseing my voice after that point, and started to yell. I should have just kept the card with the "points" on it and left... ive just never had someone push my buttons like this before, and I almost dident know what to do.
In the end, I just left with no refund or anything (forgot the card because of my clouded head..), because if I had stayed any longer I would have done something very irresponsible. I just cant bleaive the customer service in this place, it was an experence ive never had before...
Overall, they are even more price-er than before for slower karts, the track sucks, and management is unbelievably rude. Also, the condition of the karts is, well, poor to say the least. Its more "family oriented" I guess? I don't know.
Why did such a cool place turn into this?
Sorry about the vent....