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Just in case anything comes up like this for anyone and you're still trying to get accounts canceled... Tell who ever you're talking to that you'd like to speak to a supervisor or manager. If one isnt available, tell who ever you end up on the phone with (sales, billing, management) that you'll report them to the FCC if they don't completely inactivate your account and reimburse the charges completely. If they know what's good for them as a "business" that threat should be reason enough for them to do whatever you want.
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