Can I please have my dyno graphs? - I got em!
 

Hi,

I was there a couple weeks ago and Rick said he would email me the graphs because the dyno computer couldnt get online to print them out. I called twice, sent an email, and asked a mutual friend to remind you. Can you please send me the graphs? I paid for the pulls and I'd like the printouts.

Thanks,

Rich

bump...

Could you please respond to my post when you come on here to bump all of your for sale threads? I feel like I'm being ignored.

Bump for CUSTOMER SERVICE!!!! :devil:

http://www.aspecproducts.com/all_pro.../Dyno/Dyno.jpg

I know its not yours --- but at least its a dyno graph ;)

inmportDPS was online yesterday according to the user profile....!!!??????!!!

call em again? bump for dyno.

I'm tired of calling at this point. The past two times Rick wasn't in the shop or so I was told.

This is a 10 minute job if they can just use a flash drive to copy my 3 or 4 500KB bmp images and email them to me.


Please just send them to me... Its not asking much since I paid for it.

Idea!!!!! Have a TST everyone call them till you get your dyno graph day!!!
Or have someone make a 3way call with you on hold, then once the guy gets on the line merge the calls and ask him WTFZUP!?

You're talking about dicking with them in their own thread... I'm not trying to be disrespectful here... I just want what I paid for.

In all honestly, the lack of response from IDP just for a simple dyno graph pretty much makes me never want to go there. Its not hard to respond to a thread to or even PM you.

They dont seem to respond to well on here for whatever reason. I asked them about tire availability at one point with the intention to pick it up if it was in stock. I never received a reply so I purchased from some where else. Good luck with your graph though.

i haven't gotten a reply from them on EvoM either for a couple days. maybe the shop is closed or laid off the web guy?

bump it up...

although its overkill (since a lot of their customers, including the ones in this thread live far away), have you guys made a trip up there? If possible, take a saturday, and drive... can't hurt... you DID pay for it lol.

go there?

While I agree that would work... I am not going to drive an hour to them again. I dont like the area that they're in and I dont feel I should have to waste my gas money. I want the graphs, but how long does it really take to send 2mb over the Internet. This could be emailed in under 5 minutes by them.

Let's clarify a couple things first.

1. You came in the Monday after the blizzard not even knowing if we were open. It was 27 degrees out that day and I risked hurting our dyno just to accomadate your needs when it clearly said on our site that there was a good chance we wouldn't even open and to call before hand.

2. The price I gave you was a almost 4 month old post but I honored it for you because that's just how I am.

3. I never got one email from you. I have our inbox filter set very high because of all the spam we get. So it's a possiblity you did send it but we didn't get it

4. I do not frequent this forum. Angel does tst and bumps the threads. Had I have been aware of it I would of responded a long time ago. Believe me that I will adress it with him tomorrow.


I will be more than happy to send you the sheets. It's not that big of a deal. You even have pictures of it on your phone. I can always be reached at the local shop line when I am in the office. You guys gotta understand that I run all of import Dps sales and day to day operations so some of my calls are screened. I don't have time any lore for some of the my vtec doesn't work calls anymore.

Thanks
Rick
import Dps



Ps - the dyno room is only available for tunes and rental. 4 pulls with a/f and printout are now $65. Hourly for $95 first hour and $65 after that.

And as for the comment about the area being "not the greatest" our building is paid for which is why we are there. We could overcharge labor and raise our rediculously low pricing but that wouldn't be fair to the customer.

The new shop will be in a much much better area. Easy to find andnotjing like anything anyone here has ever seen. I can promise that.

Wrong.

The proper response would have been "Hey man, I'm sorry I've been tough to get a hold of. I've been pretty busy lately, but that's no excuse. There's no reason you should have to wait so long for such a simple thing... that you paid for. I'm emailing the graph right after I type this. For future reference, the best way to reach me personally would be ' X '. Thanks for your business, I hope you come back for anything else you need." That's called c u s t o m e r . s e r v i c e .

Honestly I was recommending ImportDPS to a friend of mine who wanted work done. He has many friends who also need work done and they were waiting to see how his experience was. After your arrogant, excuse filled response to one of your paying customers I doubt my friends will be making the trip to see you. What if someone's VTEC truly wasn't working and they were willing to pay you to fix it? Hmm..

OP, sorry to rant in your thread, hope everything works out for you.

1) I made an appoitment in the middle of winter a whole week in advance. When I did, it had been 30 degrees out for a month, and it will still be 30 degrees out for another month. Why would you book me knowing that its winter if you couldnt do the job? I drove an hour (after a blizzard ) to get there for your co worker to say I had to reschedule. Then I waited about 40 minutes for you to get in after I talked to you on the phone and explained this.

2) I sent quite a few emails, and I dont know about your spam issues. I called the shop a couple of times too and I guess you never got the message.

3) I took pictures with my camera, but the quality was crap and I need the printouts.




I have no problem with your shop, its clean, laid out well, and one of the nicest that I have seen. My problem is that I HATED driving there. I felt like I was going to get in an accident and I constantly had people looking at me hard for whatever reason.


I'm not looking to argue here or bash your company. I was really happy about my service on the dyno and it was one hell of a deal.

I have been very respectful here and I havent asked for much.

Please just email me the dyno graphs...

digitalvendetta *at* gmail *dot* com

also in general... USB drives are a quick fix to issues like this. not saying anything against anyone, but I bought one just for a dyno day and use it consistently.

I usually have one in my car... I spent 10 minutes looking everywhere because I couldnt believe that I didnt have one with me. I went to go buy one and come back but all of these electronics stores wanted like 25 bucks for one.. F that.

bump for my graphs...

I'm beginning to wonder if they accidentally got deleted.........:(

That would be convenient for them... wouldn't it? I trust they have them and I will get them...

Best of luck to you.
Based on your thread here, I'd NEVER go to them for anything.
Customer service is a big deal, there are too many places that just don't seem to realize that anymore.
I'm shocked that after someone from there FINALLY got around to at least responding to this thread ......... you still don't have what you paid for.
It's a shame.

bump.....

I cant believe this thread is still going. It was started on the 17th. It should have been resolved by the 18th.

Another bump for customer service!

rick is a boss! new shop? ill deff be down to check it out!

Thanks for going off topic... This is about my graphs.

BUMP.... This is growing old...

Not your dynograph but entertaining none the less. :)

http://graphjam.files.wordpress.com/...ehicle-age.jpg

I would request a refund at this point. I wouldn't accept anything less after weeks of trying to get what you paid for. Completely unacceptable.

So, time to post in the thread but no time to e-mail graphs? Eep. Hope you get em soon, Rich.

I dont feel like I deserve a refund... I got one good ass deal... 4 pulls with wideband o2 for 30 bucks was a steal.. regardless, I wouldnt have done it if I couldnt have had the graphs.. I need proof of my o2 stats and my power.

You paid for a service, and paid a price that was agreed upon prior to the services being provided. Just because you got a good deal doesnt mean you should expect anything less than EXACTLY what was agreed upon. 4 pulls, WITH graphs.

If they couldnt provide the services you requested at the price you agreed on, they should have never accepted the work to begin with.

Well... I created this thread with the intention of keeping cool and not bitching like everyone else that makes a thread about a vendor. I feel I have done that and its gotten me nowhere... its been weeks and still I dont have my damn graphs.

this is starting to annoy me now...your appointment was on my birthday. monday feb. 8th. and its now thursday feb 25
wayyyy to long....and MORE than plenty of time to get them to you....better get them soon

I agree 100%.