That's true as far as login time.
But the guy responded a page or two back & STILL didn't give the graphs to the OP. If they're gone, the shop should man up and admit it. If not, there's no reason the OP should still be asking for what he paid for.

As far as I know... Rick is the only dyno operator there... He had to come in to do my car...

I was told that they wouldnt be deleted and that I would have them... I doubt some one would delete them just for the hell of it.

If so.. I'll be pissed

Lots of posting in this thread... are you calling them also?

Seriously Rich, you still don't have your dyno graphs? I hope you're calling them and emailing them as well. Although, you should have received your graphs last week since someone did respond.

Here's some
http://www.thddesign.co.uk/crib/wp-c...hope_image.gif

Never recomended DPS, never will. GL with getting your ****, I say we walk in there and raise a storm, if they lost the charts, they can throw the car on the dyno again and give you sheets like you should have had forever ago.

I'm PMing them a link to this thread right now, if they don't answer they are not worth dealing with or spreading good word about, I've never seen such neglect for customer care, even Raceland took care of my issues and some.

I called like 5 times before I made this thread... This thread has gotten me more of a response then I'll ever get with calling... It seems no one there had a problem making an excuse on the phone where no one can see or hear it.

It's apparent they don't care to follow up with you, do you care enough to start sharing your bad experience with more people? I would.

The fact that this Rick guy posted in here with some serious attitude, like his shop was doing you a favor so just deal with it, and then STILL didn't post the graphs after saying it would be no biggie is infuriating.
As I said before, you're a patient man.

It only means they haven't logged on.

Sorry to hear that you still havent gotten your results thats rediculous. I finally got some extra money and was gonna start modding my car and was definatley going to look into them for some of my parts. But after this fiasco i can say they just lost a customer and ill be telling my friends to stay away as well.

Yeah I know. They can still be looking and avoiding logging on on purpose who knows. Just putting it out there. Either way they know this post exists and only responded once with no helpful information.

I can get you some prepaid phones with all different area codes if you wanna just tie up their phones, but since they haven't picked up at all maybe they're out of business?

i think these scumbags need to man up and send in the graphs like everyone has said. i was going to stay out of this thread but now its getting a bit ridiculous. like someone mentioned before, if you had time to respond to this thread you had the 5 mins to send the email, if it even takes that long. i say ban them because they really are just pos. if they arent banned and if they respond again and dont send the graphs, they should definitely be banned then. i wont be recommending them to anyone.

ill prob get infraction points for this but oh well it was worth it.

How would you get infraction points for that?

calling them scumbags lol. it could be seen as disrespecting a member or whatever but its worth it. theyre assholes for doing this to him.

Yes, but they offered him a service and never gave him what he asked for, therefore, scumbag is an appropriate term at the moment. :)

Long drive or short drive, the only contact that seems likely to happen is to go back in person.

This is true.
I wouldn't be surprised if they start bumping all their for sale threads again.
If that happens before the OP gets his graphs I think that at the very least they should get a temporary ban.

ive even tried IMing them for the OP because they have 2 AIM screen names...and i've IMed them when they were "available" according to my buddy list, and not once have i gotten a response. i think they're plain old ignoring the situation. which is incredibly rude.

not even a "hey sorry we were away from the computer for a moment, what did you need"

WOW

TST meet ON SITE to ask for graphs? JK JK JK :mrgreen:

Send them a mass Instant Message until he gets his dyno graphs that he has been asking for?

The thing is, that's bordering on harassment. Calling them up all day, IMing, going there as a group :) ALL of those things would be FUN IMO. But it's not about having fun, it's about a disreputable shop refusing to finish a service that was paid for and the customer trying to be compensated.
The only option other than the OP himself continuing to call, e-mail & PM or make the drive out again, is for him to report the scumbags to the PA Better Buisness Bureau.

Heres the link!

http://nepa.bbb.org/consumers

Maybe this is a job for "Help me Howard!" on action news.

I know it's an inconvenience for you, but I think it's painfully obvious that this thread and any other method of contact besides IN PERSON is obviously not going to get you anywhere.

I think they just lost the file(s) and they don't know how to respond.

man it was only $30?

Although I do agree with both of those statements, I agree with the OP more in that it's the principle.

And if it's only $30, I'm sure he wouldn't mind you Paypaling him the money. :wink: *kisses*

I left them a voice mail politely letting them know that they have an unhappy customer and that it would be in their best interest to make things right with him. I directed them to this thread. This was three or four days ago. Clearly they just don't care.

Thanks for the support guys...

Happy to do it!
Shops treating their customers like crap = FAIL

wow i feel for you rich, i wasnt aware this was going on still. i have known the guys from importdps for awhile and they have aways been stand up guys. i remember you asking me about them. and i told you they have always taken good care of me.

this is the first complaint i have ever heard about importdps. and of course as rich agrees its a minor inconvenience. compared to real horror stories i have read and heard about other favorite establishments on here and elsewhere.

honestly i have gotten my car dyno several times there. and i never bothered asking for my dyno sheets. all i ever cared for was a safe tune at reasonable price. but that just me.

i guess i'll mention this to rick tomorrow when i call, and hopefully the dyno sheet caper can be finally be resolved.

Jul, why should Rich have to drive almost an hour just to get his graphs (which he should have gotten anyway). DPS needs to do their damn job and send him the graphs, not act like they are doing him a favor by posting an unprofessional reply in this thread.

Had the decision been up to me they would have lost vendor status on this site already because IIRC it's been nearly a month (maybe more) since the car was dynoed and still no graphs.

:bump: for some answers.

100% agree with you on this one Alex.
:bump: for the graphs that were paid for

Man oh man...the fact of the matter is you're not going to get your graphs. I think it may be time for the mods to consider taking some action.

Temporarily :banned: until the issue is resolved? :mrgreen:

That won't do any good for Rich since TST is seemingly the only venue where he has gotten a response all this time.

Rich, I don't think you'll get your graphs, so treat them like they are treating you and make sure not a single person you know does business with them, DPS has had more than enough time to make right in this situation.

I've never done business with them but I've heard mixed things, following this experience, I will never go there, nor send anyone else over. Last log-in was 2-21, I sent them a PM on I think 3-1 so let's see if they ignore it.

I still have hope they my graphs will be given to me... why would they go out of the way to delete them? Its not like 1MB is a lot of wasted space.

I don't think anyone thinks it was on purpose. We're all pretty sure it was accidental and this is how it's being handled...trying to sweep it under the carpet.

DPS is always on evom but i realized that lately they havent and another guy wrote that they have ****ty customer service and havent been answering phones, emails and lost there business for a twin disk clutch so somethings gotta be going on over there.

Why? Simple logic. Clearly this thread has not been successful in getting his graphs. AIM conversations by Rich's girlfriend have been unsuccessful. Phone calls have been unsuccessful. It sounds like nothing is going to be effective besides going there.

I'm not saying it's wrong to be ignored when you're a paying customer, but let's get serious here.

I feel that this has gone on long enough for even a admin or someone to step in.
I feel that someone with higher authority and start dealing with this. ie. suspend them or even ban them. its a shame this thread even had to go past page one let alone almost 6 pages now.
This guy has done everything to get ahold of his graphs. and for this **** ass company to treat him and this fourm like that deserves the boot!

what i would do is after he pays to be vender fees i would simply ban him for a month and close all his threads. just to show him what its like. and not answer his emails and calls :)