| CHAOS |
10-13-2009 12:16 PM |
i was given a project... updating the AS400 client, installing a service pack and updating the clients to SSL on my groups PC's. It was a PITA from the start because of all kinds of retarded scheduling. Well i ran into issues with a few of the computers. I submitted a ticket to the desktop support group in order to assist because i have no tools/power to fix that ****. 5 minutes after submitting the ticket, i get a call from the AS400 group saying they dont know wtf im talking about in my ticket... im confused because i assigned it to the desktop support group. turns out the ****ing groid assigned it to them without ****ing reading what actually needed to be done ( surprise surprise) so i reassigned it back to desktop support and left it at that. No word from them for about a week and a half, i research the ticket. it was closed by the head of that group. I email him basically going WTF happened... asked if he fixed the issues listed. No he didnt read the ****ing ticket either... he fixed my bosses computer which wasnt listed in the ticket at all and closed it without letting me know or checking with me to make sure it was taken care of.
how the **** is this OK? <--- i say that to myself every ****ing day here... no accountability at all.
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