///chrism3
12-24-2008, 01:45 AM
so i see that upscaleautomotive.com comes up as an add on the tst page but not on the vendor forum? well anyways as most people on here know me as being a straight forward guy thoughts id tell you about a recent experience that i just had with the company upscale automotive. I decided to look around for a gasket for my intake manifold and ended up on upscales website after seeing them on tst. Well the day i ordered my part i found a local vendor that had it in stock..so i went ahead and sent an email to upscale asking for them to cancel my order..the email was sent overnight as so did my order and i knew they would get the email to cancel my order the same time they got my order.
so they ended up email me back saying great new ur card was charged and ur order has been confirmed. i then emailed them back saying that they didn't contact me as i asked and that i will be returning the product. They email me back saying "We cannot approve a return for this order and therefore will not be able to issue an RMA number for a return." also included the fine print on there policy.
Then the war began lol i told them how i would never buy any other product from them and will advise other car forums.
this was their response "Please feel free to tell others that you placed your order and it shipped the same day, many customers appreciate quick shipments and it is not our policy to hold a shipment."
so i went on telling them i never heard of something that a product could not be returned and then they say We do allow returns, but they must be approved first and have an RMA number issued by us and that there was restocking fee is 25% of the original cost.
so i finally had enough of these douche bags and decided id leave it alone cause i was getting nowhere
Untill then i got an email from there new letter stating in bold print
Shipping Too Fast! While our terms state to allow up to 14 business days for shipment, that does not mean every order will take this long. The truth is that most orders ship within 1-3 business days and see a transit time of 2-5 business days. We believe this to be a good standard, but we do ship a significant portion of orders the same day they are received.It may come as a surprise that some customers think this is too fast! We have had customers place an order that ships the same day, then change their mind the next! If you do not want your order shipped right away, please be aware that Upscale Automotive May Ship Too Fast for You! Most customers appreciate quick shipments and we believe it to be a fair assumption that when an order is placed, the customer has made their decision and would like for the order to be shipped as quickly as possible, maybe even the same day!
with highlighted parts stating towards me
pretty much that was a slap in the face and im sure ill be giving them right back :mrgreen:
so pretty much to summons this all up is that..watch what u order from these guys cause they will fck u over and i just wanted to share my experience for those who are thinking of ordering from this company
so they ended up email me back saying great new ur card was charged and ur order has been confirmed. i then emailed them back saying that they didn't contact me as i asked and that i will be returning the product. They email me back saying "We cannot approve a return for this order and therefore will not be able to issue an RMA number for a return." also included the fine print on there policy.
Then the war began lol i told them how i would never buy any other product from them and will advise other car forums.
this was their response "Please feel free to tell others that you placed your order and it shipped the same day, many customers appreciate quick shipments and it is not our policy to hold a shipment."
so i went on telling them i never heard of something that a product could not be returned and then they say We do allow returns, but they must be approved first and have an RMA number issued by us and that there was restocking fee is 25% of the original cost.
so i finally had enough of these douche bags and decided id leave it alone cause i was getting nowhere
Untill then i got an email from there new letter stating in bold print
Shipping Too Fast! While our terms state to allow up to 14 business days for shipment, that does not mean every order will take this long. The truth is that most orders ship within 1-3 business days and see a transit time of 2-5 business days. We believe this to be a good standard, but we do ship a significant portion of orders the same day they are received.It may come as a surprise that some customers think this is too fast! We have had customers place an order that ships the same day, then change their mind the next! If you do not want your order shipped right away, please be aware that Upscale Automotive May Ship Too Fast for You! Most customers appreciate quick shipments and we believe it to be a fair assumption that when an order is placed, the customer has made their decision and would like for the order to be shipped as quickly as possible, maybe even the same day!
with highlighted parts stating towards me
pretty much that was a slap in the face and im sure ill be giving them right back :mrgreen:
so pretty much to summons this all up is that..watch what u order from these guys cause they will fck u over and i just wanted to share my experience for those who are thinking of ordering from this company