wrx_snobordr
10-06-2005, 06:44 PM
I absolutley HATE when people take one look at you and assume you dont know what you are talking about.
Reason:
I went to subaru today because i got a letter for a tsb for 02 abs controller. I also was having problems with the transmission the recently fixed. SO i tell them how the trans is making noise and if they could check it out. As i am sitting outside the guy drives past me and i hear the noise plain as day. He comes back out, parks the car and takes the keys inside. I go inside to see whats up. The srevice writer, some old bitter man, looks at me and says we cant touch anything you modified your exhaust. OK, now i know i dont give off the best impression, for any of you who know me i think you know what i mean, I have a mohawk, tight black shirt, plugs in my ear, torn jeans and skate shoes. But PLEASE dont take me as stupid!
So i say nicely to him, actually sir, its against the law to void a waranty, you can deny a claim if a performance modification is directly correlated to the problem but that is all. Furthermore, the exhaust was actually on the car when i brought it in for the trans service. His reply to me is, well all we hear is the exhaust rattling. We also cant do the TSB because you have new brake pads. SO i say....SO i assume that everyone with an 02 will not be able to have their ABS fixed unless they have chosen to spend 200 a time to have their brakes replaced, even though pads have nothing to do with the ABS ECU.
Then he tries to tell me its going to be 45 dollars. This puts me over the edge. I ask what i am paying for, he says well since you have an exhaust its not covered under warranty and these guys dont work for free. I again say, the exhaust was on the car when you fixed the trans, now that trans, the one you fixed, is giving me problems, stop mentioning the exhaust, it has nothign to do with this situation. Also, subaru sent me the letter for the ABS, so that is free of charge, all you did was look at the pads, you didnt even have to put it on a lift for that. Then he comes out with the ultimate.... Well warranties dont transfer. I see you bought the car used, and even thought it says you have the 80k extended service you actually dont(even though i just used this warranty 3 weeks ago to have my power steering pump replaced), so you have to pay. I said i wouldnt pay at wich time he said i am 3 seconds from being asked to leave, i said fine, but im still not paying. he handed me my keys and said "your business is no longer welcome here"... I dont understand how car companies stay in business with this sort of customer service.
CLiff notes: service write tries many different ways to not have to fix problems caused by both his shop and subaru because of an unrelated exhaust. I call him out on it, he gets upset and tries to "prove me wrong with more lies" I again call him out on those new lies and then he proceeds to kick me out.
FUUUUUUUUUUUUUCK COLONIAL SUBARU
__________________
02 wrx with a case of extreme exhaust leak
Reason:
I went to subaru today because i got a letter for a tsb for 02 abs controller. I also was having problems with the transmission the recently fixed. SO i tell them how the trans is making noise and if they could check it out. As i am sitting outside the guy drives past me and i hear the noise plain as day. He comes back out, parks the car and takes the keys inside. I go inside to see whats up. The srevice writer, some old bitter man, looks at me and says we cant touch anything you modified your exhaust. OK, now i know i dont give off the best impression, for any of you who know me i think you know what i mean, I have a mohawk, tight black shirt, plugs in my ear, torn jeans and skate shoes. But PLEASE dont take me as stupid!
So i say nicely to him, actually sir, its against the law to void a waranty, you can deny a claim if a performance modification is directly correlated to the problem but that is all. Furthermore, the exhaust was actually on the car when i brought it in for the trans service. His reply to me is, well all we hear is the exhaust rattling. We also cant do the TSB because you have new brake pads. SO i say....SO i assume that everyone with an 02 will not be able to have their ABS fixed unless they have chosen to spend 200 a time to have their brakes replaced, even though pads have nothing to do with the ABS ECU.
Then he tries to tell me its going to be 45 dollars. This puts me over the edge. I ask what i am paying for, he says well since you have an exhaust its not covered under warranty and these guys dont work for free. I again say, the exhaust was on the car when you fixed the trans, now that trans, the one you fixed, is giving me problems, stop mentioning the exhaust, it has nothign to do with this situation. Also, subaru sent me the letter for the ABS, so that is free of charge, all you did was look at the pads, you didnt even have to put it on a lift for that. Then he comes out with the ultimate.... Well warranties dont transfer. I see you bought the car used, and even thought it says you have the 80k extended service you actually dont(even though i just used this warranty 3 weeks ago to have my power steering pump replaced), so you have to pay. I said i wouldnt pay at wich time he said i am 3 seconds from being asked to leave, i said fine, but im still not paying. he handed me my keys and said "your business is no longer welcome here"... I dont understand how car companies stay in business with this sort of customer service.
CLiff notes: service write tries many different ways to not have to fix problems caused by both his shop and subaru because of an unrelated exhaust. I call him out on it, he gets upset and tries to "prove me wrong with more lies" I again call him out on those new lies and then he proceeds to kick me out.
FUUUUUUUUUUUUUCK COLONIAL SUBARU
__________________
02 wrx with a case of extreme exhaust leak