11secdsm
01-25-2011, 05:43 PM
Although Directed Electronics has mentioned this in the past, it is finally going into effect. As of Feb 1, they will bee keeping track of serial numbers and will no longer be offering any warranty services on products purchased AND installed from anyone other than an authorized dealer.
Be careful what you are buying online and don't believe that the manufacturers warranty still applies when purchased through those sources...I know most of these dealers are still telling everyone that their parts are "new" and "under warranty". Neither of which is normally true.
Quote from a press release...
Directed Electronics is launching a new program called “100% Pure Viper” on February 1 to crack down on Internet sales of its Viper remote starters.
Directed introduces 100% Pure Viper and Shopatron programs in a memo to retailers last week, Viper introduced both programs.
Directed is also now tracking serial numbers of Viper products. It will not warranty any products sold uninstalled or stocked by an unauthorized dealer.
In the past few months, the company took legal action against multiple retailers in violation of transshipping policies, and it is shutting down thousands of illegal online product auctions a month, it said.
But since the Internet is where much of the business now takes place, the company also instituted a new program with Shopatron that starts mid-February.
“The Internet is not going away, and over 80 % of consumers first shop at the manufacturer’s site before searching for the product online. We want to capture these consumers…” it told retailers. So using Shopatron software it will let consumers buy from its Web site but the product must be shipped to a local Viper dealer where it may be picked up by the consumer. (Product will NOT be shipped directly to the consumer. And Directed won’t warranty it unless the dealer installs it).
Directed said in the memo, “We have set up extensive criteria for Viper dealers to become part of this program, and we are only allowing retailers to join that meet these criteria…”
Be careful what you are buying online and don't believe that the manufacturers warranty still applies when purchased through those sources...I know most of these dealers are still telling everyone that their parts are "new" and "under warranty". Neither of which is normally true.
Quote from a press release...
Directed Electronics is launching a new program called “100% Pure Viper” on February 1 to crack down on Internet sales of its Viper remote starters.
Directed introduces 100% Pure Viper and Shopatron programs in a memo to retailers last week, Viper introduced both programs.
Directed is also now tracking serial numbers of Viper products. It will not warranty any products sold uninstalled or stocked by an unauthorized dealer.
In the past few months, the company took legal action against multiple retailers in violation of transshipping policies, and it is shutting down thousands of illegal online product auctions a month, it said.
But since the Internet is where much of the business now takes place, the company also instituted a new program with Shopatron that starts mid-February.
“The Internet is not going away, and over 80 % of consumers first shop at the manufacturer’s site before searching for the product online. We want to capture these consumers…” it told retailers. So using Shopatron software it will let consumers buy from its Web site but the product must be shipped to a local Viper dealer where it may be picked up by the consumer. (Product will NOT be shipped directly to the consumer. And Directed won’t warranty it unless the dealer installs it).
Directed said in the memo, “We have set up extensive criteria for Viper dealers to become part of this program, and we are only allowing retailers to join that meet these criteria…”